The Grand Hotel & Spa

“Disappointed”

I was disappointed with the room. It was pretty underwhelming and nothing like the picture of a room on the internet. We had a view of a buiding behind covered in scaffolding - not wonderful views of York. We were woken up by men shouting and banging bins about at 7am underneath our room.
I have recently had a knee replacement and wanted to extend check out to 12.00 noon so I could keep my leg up before going for my train at 12.40. I phoned reception the night before to ask for extended check out and they said yes but check when I go fof breakfast. I did this and was met with a very firm uncompromising 'no' from the receptionist who would not listen (?Japanese name). I know that the hotel was busy and that the rooms had to be turned round but I wanted the room for a good reason and surely it would not make much difference. I felt like I was in an NHS hospital not a 5 star hotel. You are running it for your convenience and not for guests. The receptionist said I could sit in the Whisky Bar for an hour. I was asked if I would like a drink and I asked for tea. I thought this was complimentary as I could not have my room so when I walked out the waiter ran after me and embarrassed me in front of other guests.
The food in the Rise was tasty but not filling. The first 2 courses were very light and small and we had to order bread at extra cost.
My daughter could only have 20 minutes in the spa as it was full and when they rang us for her to come down it was nearly time for dinner. I was cross because the online booking for the Rise confined us to certain slots. When I got to the Rise at 6.45 there were a lot of empy tables which remained empy so had we known we could have gone later.
We went to the Whisky Bar and were given a menu. There were only a few whiskys on this so I asked for th Johnnie Walker. The barman said he would have to check if they had it!! What I didn't realise was that there was an extensive whisky list but no one told us. My daughter wanted Disorano but they had run out of this.
Overall I spent about £380 for very little. This was suppossed to be a special treat as I have had a difficult time and my daughter needed a break from a very stressful job as a solicitor. We would have been better staying in cheap hotel and go out for decent meals as we derived no benefit, only stress, from staying at the Grand.

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