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The Tranquil Otteradd to shortlist

  • VisitEngland 5 Star Self-catering
  • VisitEngland Gold Award
  • Older and less mobile
  • Part-time wheelchair users

Self-catering with 8 units £929-£1892 pupw sleeps 2-6


Chiffchaff luxury lodge

Chiffchaff luxury lodge

Chiffchaff lodge private lakeside hot tub.


Beautiful private nature reserve around a stream fed lake teeming with wildlife; The Tranquil Otter is an ideal place in which to take a relaxing break, for families and couples.

Children welcomeRadioTelevisionIroning facilitiesHealth/beauty facilities onsitePrivate parkingGardenDisabled facilitiesCentral heatingLaundry facilitiesFreezerMicrowave cookerDishwasherLinen providedLinen for hireSauna onsiteGolf available (onsite or nearby)Children's outdoor play areaCleaning serviceVisa/Mastercard/Switch acceptedDogs/pets accepted by arrangementWiFi or internet accessLeisure club (onsite or nearby)DVD playerHairdryerHigh chairs availableReal log/coal firesStaff fluent in HindustaniBarbecueDrying facilitiesWashing machine

Pets welcome by prior arrangement. The Tranquil Otter woodland walk is wheelchair accessible. Single sex couples and families welcome. We do not cater for hen or stag parties. Children welcome from any age.


The Lough,


The Lough,


Plan route to The Tranquil Otter using Google mapsPlan route using Google maps

Map reference: NY 319564  Lat: 54.89806 Long: -3.06231


From the South or East:

Leave M6 @ junction 43 and take the first exit A69 road into Carlisle passing a Land Rover dealership on your left.
Go straight for about a mile and take the first right at some traffic lights soon after Carlisle United football ground (right hand side) and just after "The Beehive" pub (left hand side). The road is signed A595 West and is just after some carparking signs but the sign is easy to miss! Follow the road around a left hand bend and you will then pass Carlisle College on your right. You will shortly come to a T junction at a set of traffic lights and here you should turn right to go down a hill on a short stretch of dual carriage way. Get into the left hand lane as you approach the Hardwick Circus roundabout.
At the roundabout (you will see DFS, a Wickes and a Shell Garage on your right) bear left which will take you on a dual carriage way passing the castle on your right and city centre on your left. Get into the right hand lane.
Keep straight through a set of traffic lights until you reach another roundabout which is adjacent to the McVities biscuit factory. Bear right along the B5307 at this roundabout. This is Newtown Road. Follow this road for about 5 miles passing through Moorhouse Village.
Approx ¾ mile after Moorhouse you will pass the Thurstonfield Village sign as you go around a right hand bend. Start indicating left as you go around this bend. We are the first drive you come to on the left, discreetly signed "The Lough", with white stones up the side. This is about 50 metres before the 30 mph speed limit sign going into Thurstonfield village.
Go straight up the lane, ignoring the right hand fork and park at the top of the lane. You will see a notice board on your right, please press bell.
The main telephone number is 01228 576661. Please note that we are located in an area with poor mobile reception.
From the North:

Exit the M6 at junction 44 and follow the signs for Carlisle passing a Mcdonalds on your right then a Morrisons on your left.
Keep going until you reach Hardwick Circus roundabout (you will see the Sands Leisure Centre and DFS on your left and a Shell Garage straight ahead). Take the last exit (right-hand turn).
Follow the dual carriageway. The castle will be on your right.
From here join the directions "from the South and East" at point 4.

From the West:

You will find us on B5307 on the Carlisle side of Thurstonfield Village. We are the last drive on the right as you leave the village and head for Carlisle.


  • Children welcomeChildren welcome
  • RadioRadio
  • TelevisionTelevision
  • Ironing facilitiesIroning facilities
  • Health/beauty facilities onsiteHealth/beauty facilities onsite
  • Private parkingPrivate parking
  • GardenGarden
  • Disabled facilitiesDisabled facilities
  • Central heatingCentral heating
  • Laundry facilitiesLaundry facilities
  • FreezerFreezer
  • Microwave cookerMicrowave cooker
  • DishwasherDishwasher
  • Linen providedLinen provided
  • Linen for hireLinen for hire
  • Sauna onsiteSauna onsite
  • Golf available (onsite or nearby)Golf available (onsite or nearby)
  • Children's outdoor play areaChildren's outdoor play area
  • Cleaning serviceCleaning service
  • Visa/Mastercard/Switch acceptedVisa/Mastercard/Switch accepted
  • Dogs/pets accepted by arrangementDogs/pets accepted by arrangement
  • WiFi or internet accessWiFi or internet access
  • Leisure club (onsite or nearby)Leisure club (onsite or nearby)
  • DVD playerDVD player
  • HairdryerHairdryer
  • High chairs availableHigh chairs available
  • Real log/coal firesReal log/coal fires
  • Staff fluent in HindustaniStaff fluent in Hindustani
  • BarbecueBarbecue
  • Drying facilitiesDrying facilities
  • Washing machineWashing machine

Pets welcome by prior arrangement. The Tranquil Otter woodland walk is wheelchair accessible. Single sex couples and families welcome. We do not cater for hen or stag parties. Children welcome from any age.

Self-Assessed Accessibility Details


  • Parking for Single unit properties:
    • YesParking space provided
    • YesWithin 50 metres approx. of entrance
  • Parking for Multiple unit properties:
    • YesWithin 50 metres approx. of entrance
    • YesDesignated parking space provided for guests with disabilities
    • YesDrop-off point for guests outside entrance
  • Surface of the car park and pathway leading to entrance:
    • YesGravel
  • Route from the parking area to the entrance:
    • YesFlat (i.e. without steps)
    • YesHas ramp


  • Level access (no steps/thresholds) or access by ramp or lift to:
    • YesToilet and bathroom
    • YesOne or more bedrooms
    • YesLounge
    • YesKitchen
    • YesDining room
    • YesToilet suitable for wheelchair users
    • YesOutdoor facilities
  • YesGood contrast between the floor and walls

Bed/ Bathrooms

  • YesBedroom furniture can be re-arranged if requested by guest
  • YesBedrooms available with non-allergic bedding (ie non-feather pillows)
  • YesBedrooms available with no fitted carpets
  • Bathrooms available with:
    • YesSeparate shower unit
    • YesBath
    • YesWet room
  • YesSeparate shower unit with support handrails available
  • YesSeparate shower unit with fixed shower seat or shower chair available
  • YesW.C. fitted with handrails available
  • YesTaps in bathroom with lever handles available
  • YesBathrooms available that have been specially adapted for wheelchair user


  • YesRamp to entrance
    • YesHandrail by ramp
  • YesEntrance is well lit


  • YesSink taps have lever handles


  • YesGuest information available in large print (14pt and over)


We can arrange for information to be provided in large print. We have 4 units that are specifically adapted lodges. They are Buzzard, Dunnock, Egret and Heron. All four lodges have fixed handrails; Buzzard and Heron have fixed shower stools.