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The Metropole Hoteladd to shortlist

  • AA 4 Star Hotel
  • Visit Wales 4 Star Hotel
  • AA 1 Rosette
  • Visit Wales Cyclists Welcome
  • Visit Wales Walkers Welcome
  • TripAdvisor Certificate of Excellence
  • Self-assessed Accessibility Information

Hotel with 120 rooms £98-£236 prpnb

AA 4 STAR HOTEL, VISIT WALES 4 STAR HOTEL, AA 1 ROSETTE, CYCLISTS WELCOME, WALKERS WELCOME, TripAdvisor, ACCESS DETAILS

The Metropole Hotel and Spa | Llandrindod Wells

The Metropole Hotel and Spa | Llandrindod Wells

Search availability for The Metropole Hotel and book online

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8 Dec 2016
 

Children of any age are accepted.

D Exec
(double room sleeps 2)
£160.00£136.00
Book

Facilities: En suite room, Non-smoking room

Room availability from Thursday 8 December 2016
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D Standard
(double room sleeps 2)
£150.00£126.00
Book

Facilities: En suite room, Non-smoking room

Room availability from Thursday 8 December 2016
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Family
(family room sleeps 4)
£160.00£146.00
Book

Facilities: En suite room, Non-smoking room

Room availability from Thursday 8 December 2016
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Single
(single room sleeps 1)

T Standard
(twin room sleeps 2)
£150.00£126.00
Book

Facilities: En suite room, Non-smoking room

Room availability from Thursday 8 December 2016
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Twin Exec
(twin room sleeps 2)
£160.00£136.00
Book
Checking for availability

Contact

Temple Street,
Llandrindod Wells,
Powys,
LD1 5DY

Address

Temple Street,
Llandrindod Wells,
Powys,
LD1 5DY

Details

The Metropole Hotel is located in the beautiful Spa town of Llandrindod Wells in the Heart of Wales. Built by the Great Grandmother of the present Managing Director in 1897, the hotel has been run by the family for 5 generations. Renowned for its' warm and friendly atmosphere, comfortable accommodation and superb cuisine

Over the last 5 years the hotel has had £3 million invested in its facilities.

The hotel has 120 comfortable en-suite bedrooms including Tower Suites and family rooms. Recently refurbished in a contemporary style, the restaurant provides delicious modern British cuisine and has an AA Rosette Award.

In June 2006 a new Brasserie opened alongside the redeveloped Spencers Bar. The indoor leisure complex with its 18 metre indoor pool, whirlpool spa, sauna, steamroom and gym is an ideal environment in which to relax. With lifts servicing all floors and a large free car park The Metropole is an accessible location for all visitors.

Children welcomeTelephoneRadioTelevisionSatellite TVTea/coffee making in bedroomsLicenced (table or bar)Packed lunches providedSpecial diets availableLounge for residents' useLaundry/valet serviceNight porterPassenger liftIroning facilitiesConference facilitiesTravel agent bookingsSnacks/afternoon teaBaby listening servicePrivate parkingDisabled facilitiesCentral heatingLaundry facilitiesElectric shaver pointsTelephone (public)Television availableSauna onsiteSwimming pool - indoor onsiteGolf available (onsite or nearby)Restaurant open to non-residentsVisa/Mastercard/Switch acceptedDogs/pets accepted by arrangementVegetarian diet availableAmerican Express acceptedWiFi or internet accessLeisure club (onsite or nearby)Air conditioningCoach parties welcomedEvening mealsHairdryerHigh chairs availableCots availableGym on siteStaff fluent in FrenchStaff fluent in SpanishStaff fluent in PolishStaff fluent in Welsh

Some allowed in some areas. Children welcome from any age.

Reviews

    Alone Marjolein Wolverson
    West Midlands, United Kingdom
    28 April 2016
    Rated as 5 out of 5

    “Excellent, especially how an issue was dealt with”

    I had a really nice stay at your hotel. There was a sound problem in my single room, a constant humming sound. After two hours of not being to sleep because of it and a migraine starting to cone, I rang reception and they immediately moved me to a triple room! The humming sound wasn't in that room though I'm sure I could hear it in different parts of the hotel. By that time my head was so painful that any sound would have been uncomfortable.

    The reception staff were amazing. On the second day I couldn't re connect to the wi-fi though I had been connected it prior. At reception a member of staff went through the usual steps and was unsuccessful too. Consequently he rang their provider and together they sorted it. I've never known customer services like that.

    The breakfast staff were wonderful too. Very efficient but without being too efficient (as in in other hotels you end up feeling rushed out if the breakfast room, especially as a person on their own) No such feeling here. Lovely staff, helpful, no grumpy faces! The whole experience was wonderful.

    I booked the room at your hotel because of me going to Womderwool. However, added to that I needed a break and sleep which is essential for keeping my sanity! The triple room was amazing.

    The shower in the single was really good for my bad back too.

    All of that made me give it all 5 stars ( though I did wonder if the droning humming sound was an exciting issue in that side of the hotel)

    Rated as 5 out of 5 Rated as 5 out of 5 Rated as 5 out of 5 Rated as 5 out of 5 Rated as 5 out of 5
    Report abuse: Contact helpdesk@nvg.net

    Location

    Directions

    Plan route to The Metropole Hotel using Google mapsPlan route using Google maps

    Map reference: SO 060611  Lat: 52.24004 Long: -3.37803

    By Road
    Located in the centre of Llandrindod Wells The Metropole Hotel is easily accesible by Road. The A483 passes in front of the hotel. Our large car park is situated to the rear of the hotel.

    If you are coming from the south the best route is over the second Severn Bridge and up the A449 then A40 to Abergavenny. This is all Motorway or Dual carriageway. It is about 45 miles to Llandrindod from Abergavenny.

    From the east take the A44 from the M5

    From the north take the M56 off the M6 then the A483

    Location Distance Time:
    •Cardiff 68 miles – 1 hour 30mins
    •Manchester 122 miles – 2 hours 25mins
    •London (Paddington) 192 miles – 3 hours 15mins
    •Birmingham 76 miles – 1 hour 50mins
    •Chester 79 miles – 1 hour 45mins
    •Bristol 88 miles 1 hour 40mins

    By Rail
    Llandrindod Wells train station is a short walk from the hotel and is linked by the Heart of Wales line to Swansea and Shrewsbury. Trains run about four times a day.tel

    Facilities

    • Children welcomeChildren welcome
    • TelephoneTelephone
    • RadioRadio
    • TelevisionTelevision
    • Satellite TVSatellite TV
    • Tea/coffee making in bedroomsTea/coffee making in bedrooms
    • Licenced (table or bar)Licenced (table or bar)
    • Packed lunches providedPacked lunches provided
    • Special diets availableSpecial diets available
    • Lounge for residents' useLounge for residents' use
    • Laundry/valet serviceLaundry/valet service
    • Night porterNight porter
    • Passenger liftPassenger lift
    • Ironing facilitiesIroning facilities
    • Conference facilitiesConference facilities
    • Travel agent bookingsTravel agent bookings
    • Snacks/afternoon teaSnacks/afternoon tea
    • Baby listening serviceBaby listening service
    • Private parkingPrivate parking
    • Disabled facilitiesDisabled facilities
    • Central heatingCentral heating
    • Laundry facilitiesLaundry facilities
    • Electric shaver pointsElectric shaver points
    • Telephone (public)Telephone (public)
    • Television availableTelevision available
    • Sauna onsiteSauna onsite
    • Swimming pool - indoor onsiteSwimming pool - indoor onsite
    • Golf available (onsite or nearby)Golf available (onsite or nearby)
    • Restaurant open to non-residentsRestaurant open to non-residents
    • Visa/Mastercard/Switch acceptedVisa/Mastercard/Switch accepted
    • Dogs/pets accepted by arrangementDogs/pets accepted by arrangement
    • Vegetarian diet availableVegetarian diet available
    • American Express acceptedAmerican Express accepted
    • WiFi or internet accessWiFi or internet access
    • Leisure club (onsite or nearby)Leisure club (onsite or nearby)
    • Air conditioningAir conditioning
    • Coach parties welcomedCoach parties welcomed
    • Evening mealsEvening meals
    • HairdryerHairdryer
    • High chairs availableHigh chairs available
    • Cots availableCots available
    • Gym on siteGym on site
    • Staff fluent in FrenchStaff fluent in French
    • Staff fluent in SpanishStaff fluent in Spanish
    • Staff fluent in PolishStaff fluent in Polish
    • Staff fluent in WelshStaff fluent in Welsh

    Some allowed in some areas. Children welcome from any age.

    Self-Assessed Accessibility Details

    Parking

    • YesDesignated parking for guests with disabilities
      • YesWithin 50 metres approx. of entrance
    • YesDrop-off point for guests outside entrance
    • Route from the parking area to the entrance:
      • YesIs flat (i.e. without steps)

    Bedrooms

    • YesBedroom furniture can be re-arranged if requested by guest
    • YesSeparate shower unit with support handrails available
    • YesSeparate shower unit with fixed shower seat or shower chair available
    • YesBath with support handrails available
    • YesWCs with handrails available

    Notes

    • On Arrival at The MetropoleOur Car Park is at the rear of the Hotel accessed off Beaufort Road. The Car Park is flat and level Four Disabled Bays are available by a side entrance to the hotel There is an Automatic Door from the Car Park into the Hotel. A lift will take you from car park level to the main body of the Hotel. Lift width 1100 mm You may park at the front entrance of the hotel to drop off luggage or passengers A porterage service is available for help with luggage If arriving by train we can order a taxi for guests with advance notice Checking InOnce inside the hotel there is access to reception on ground floor with no steps or ramps The reception desk may be too high for those in a wheel chair, if this is the case an alternative table is provided We do not have a hearing loop at reception The Ground FloorMost of the ground floor is on one level, including the bar, reception, lounges, dining room and most meeting rooms The bar may be too high for those in a wheel chair, if this is the case a waiter service will be offered Lounges and corridors on the ground floor are well lit with good colour contrast Both the ground floor and the David Spencer Suite have toilet facilities for those with specific needs. Bedrooms3 lifts runs to all floors. The lifts do not have audio but it do have raised buttons. Only one lift is suitable for wheelchair users and this does service all floors. Lift width 900mm A banister runs all the way up the stairs to each floor on the right hand side of the stairs Corridors have good colour contrast and are well lit Bedrooms are on 4 floors. These floors do contain stairs to some rooms therefore please make clear at the time of your reservation that you would require level access to your bedroom. Bedroom lighting is of different light levels Non-feather or synthetic pillows are available on request A raised toilet seat is available upon request Bathroom Stools are available upon request for use in a shower The fire alarm is audio only h owever systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns on this issue our Duty Manager will be pleased to talk to you about these procedures. There are two fully accessible bedrooms near the main lift with en-suite facilities for wheelchair users. The Dining RoomMost diets can be catered for by prior arrangement A table near the door in the dining room can be arranged for easy access Chairs are non fixed in the dining room Chairs with arms are available in the dining room on request. A large print menu is available on request. Other InformationThe hotel has one wheel chair, and with prior notice, can obtain a further wheelchair to be on site Guide dogs are welcome Reception is manned 24 hours a day Room service is available to any guests wishing to have meals in their rooms The hotel has no signs or literature in Braille The leisure complex is currently only accessible via 5 steps. TrainingAll Directors, Managers, Head of Department and many front of House staff attended a training Course entitled, 'Getting it Right! Providing a service of equality.' The course aims were to: Increase general awareness by exploring the attitudes and behaviour that impact on societys perceptions of disabled people. Give a deeper understanding of the barriers that prevent disabled people from receiving a service of equality Improve communication skills thereby enhancing customer care. Raise awareness of the Disability Discrimination Act 1995 and in particular the duties imposed on service providers. Metropole Hotel. 13.10.2006.

    Dining

    • Meals for guests with special dietary requirements can be provided:
      • YesVegan

    General

    • YesProprietors/staff available 24-hours
    • YesEmergency evacuation procedures for guests with disabilities
    • YesStaff have had disability awareness training